Today I got back to the meta-analysis that I was working on. I reviewed my notes and my original search structure. Next was adapting it to the vocabulary of the next database. The run produced similar results in terms of numbers. Unfortunately, I was stumped by the inability to save or export the list in an RIS format. I left it hanging while I went to a faculty meeting. When I got back, I had a sympathetic, but overall unhelpful customer service agent at Elsevier. She couldn’t do anything for me. The only explanation I got was a “system-wide” outage that hadn’t been resolved. The recommended that clear the cache,…